RXL Multi Speciality Hospital
RXL Multi Speciality Hospital (“RXL Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of our patients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or use our digital services.
1. Information We Collect
1.1 Personal Information
We may collect the following personal details:
- Full name
- Date of birth / age
- Gender
- Contact details (phone number, email address, address)
- Emergency contact information
- Insurance information
- Payment details (billing address, transaction data)
1.2 Medical & Health Information
- Medical history
- Clinical records, diagnostic reports, prescriptions
- Doctor notes and treatment information
- Appointment details
- Lab test results
- Images and scans
1.3 Technical / Automatically Collected Information
- IP address
- Browser type & device information
- Cookies and usage data
- Pages visited, time spent on website, referring links
2. How We Use Your Information
We use your information to:
- Provide medical diagnosis, treatment, and healthcare services
- Schedule and manage appointments
- Maintain medical records
- Process payments and insurance claims
- Improve our website and digital services
- Send important communications (reports, reminders, alerts)
- Respond to patient queries
- Comply with legal and regulatory obligations
3. Sharing and Disclosure of Information
We may share information with:
- Treating doctors, nurses, and authorized hospital staff
- Diagnostic labs and medical service partners
- Insurance companies for claim processing
- Government authorities, as required by law
- Technology, banking, or service vendors strictly for operational purposes
We never sell or misuse your personal or medical information.
4. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Secure servers and encrypted data storage
- Restricted access to medical records
- Regular security audits
- Secure transmission (HTTPS/SSL)
Despite best efforts, no method of transmission over the internet is 100% secure, but we continuously enhance our security protocols.
5. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Remember user preferences
- Analyze website traffic
You can control cookie settings through your browser.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal or medical records
- Request corrections to inaccurate information
- Request deletion of your data (where allowed by law)
- Withdraw consent for non-essential data processing
- Request a copy of your health records
To exercise these rights, contact us at connect@rxlhomeo.com.
7. Data Retention
We retain patient and medical records for the duration required by medical regulations and hospital policy. Other personal information is retained only as long as necessary for its intended purpose.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
We do not knowingly collect information from children below the age of 18 without consent from parents or legal guardians. Pediatric patient information is handled with additional confidentiality.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website indicates acceptance of the updated policy.
11. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
RXL Multi Speciality Hospital
Address: 65/2252, Azad Rd, Kaloor,Kochi
Phone: +91 7736048844
Email:connect@rxlhomeo.com
Website: https://rxlhomoeopathy.com/
